To do this, you must make the final payment (which includes the balloon figure) on or before its due date. Please note, we can change your name for Barclays Partner Finance loans only, if you hold any other products / accounts with Barclays you will need to contact them directly. Updating the name on your Direct Debit will not result in the name on the account being updated also. We can also update the payer name and details on your Direct Debit, however this does not require the above evidence and can be done by completing a Direct Debit Mandate PDF (0.1 MB) and posting it to the same address as above. Please ensure the mandate is signed by the bank account holder whose bank details are being used to setup the Direct Debit. Operations Support, Barclays Partner Finance, PO Box 2501, Cardiff, CF23 0FP. Please send one of the above, along with your 16 digit Barclays Partner Finance account number, to: We need evidence of your name change in order to update your account, this can be: Once we have completed our investigation we will contact you either by telephone or in writing to let you know our decision and what happens next. In the meantime, you will not be billed for the queried finance. Should the form not be returned within 28 days of speaking to us, we shall assume that you no longer wish to pursue the claim and any outstanding balance will be reapplied. If you do continue to send without speaking to us first, we will be unable to continue our investigation. Please only complete the form if you have been guided to do so by one of our agents and we have already taken a record of the information from you. Once you have spoken to us you will need to complete a fraud disclaimer form. Check your welcome letter to see which store the finance was taken in – if you're still concerned, please get in touch with us. If you recently purchased something with monthly payments, it may be us providing the finance. If you’re worried about fraud, or believe you may have been the victim of fraud, please give us a call on 0800 15 22 888 *. Our opening hours are Monday to Saturday 09:00 – 18:00.īefore you call, please check who's providing your finance.
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